In getting past no youll learn how to stay in control under pressure defuse anger and hostility find out what the other side really wants use power to bring the other side back to the table reach agreements that satisfy both sides needs counter dirty tricks get what you want. Summary written by conflict research consortium staff citation getting past no negotiating with difficult people william ury new york bantam books 1991 in getting past no ury presents a five step strategy for negotiating with an uncooperative intransigent opponent there are usually reasons behind a persons uncooperative behavior. Getting past no is the state of the art book on negotiation for the twenty first century it will help you deal with tough times tough people and tough negotiations you dont have to get mad or get even instead you can get what you want. Buy getting past no negotiating with difficult people new e by fisher roger ury william isbn 9780712655231 from amazons book store everyday low prices and free delivery on eligible orders
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